Shipping policy

Shipping Policy – Nova Care Shop

Thank you for shopping with Nova Care Shop. We are committed to delivering your orders quickly, safely, and efficiently.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after business hours will be processed on the next working day.

2. Shipping Time & Delivery
Estimated delivery times depend on your location:

- Local Shipping: 3–7 business days
- International Shipping: 7–15 business days

Please note that delivery times may vary due to external factors such as customs delays, holidays, or courier issues.

3. Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected products or orders.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order anytime using the link provided.

5. International Shipping & Customs
Nova Care Shop ships worldwide.
For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

6. Delays
While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as weather conditions, high demand, or logistics disruptions.

7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
We will investigate the issue and provide a suitable resolution.

8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

9. Contact Us
If you have any questions about your order or shipping, feel free to contact our support team:
Email: jyelizarov9@gmail.com

We appreciate your trust in Nova Care Shop and look forward to serving you.